Success Story: Lavender Co. Sunshine Coast, Australia
Discover how Team Teach training helped staff develop their confidence to deliver safe, high-quality support with behaviour
About Lavender Co
Lavender Co provides holistic disability support across the Sunshine Coast, creating beautiful homes, nurturing environments, and meaningful opportunities for the people they support. With a values-driven support team and a caring organisational culture, Lavender Co focuses on helping individuals live their best lives and achieve their personal goals.
Their commitment to high-quality care extends to ensuring staff have the knowledge, confidence, and skills to support participants safely and in line with compliance requirements.
Benefits of choosing Team Teach
Lavender Co selected Team Teach because of:
Strong engagement and support from administration
Flexible training options suited to staff schedules
Cost-effective delivery
A collaborative approach that aligned with organisational values
Team Teach provided accessible, practical, and meaningful Positive Behaviour training that strengthened staff capability across the service.
The challenge:
Finding accessible and collaborative Positive Behaviour training.
Before working with Team Teach, Lavender Co struggled to find a Positive Behaviour training provider who was:
- accessible and collaborative
- able to meet compliance needs
- flexible with delivery and timing
With limited providers available, they needed a trusted partner who could upskill their team and align with the organisation's person-centred approach.
Background
Operating across the Sunshine Coast, Lavender Co supports individuals with complex needs through quality housing, person-centred support, and a compassionate team culture.
To maintain high standards of care and meet compliance expectations, the organisation identified a need for Positive Behaviour training that was not only compliant but also empowering for staff.
Aims
Lavender Co set out to:
upskill staff in behaviour support strategies
strengthen confidence in managing restrictive practices appropriately
ensure participants receive safe, consistent, high-quality support
find a training partner that could collaborate effectively and meet compliance requirements
Solution
Team Teach delivered Positive Behaviour training facilitated by skilled practitioners who combined theory with practical, engaging discussion.
Staff valued:
the trainer’s expert knowledge
real-world examples relevant to their work
engaging delivery that kept the team motivated
confidence-building conversations around supporting restrictive practices safely and within plan requirements
The results:
Lavender Co has seen noticeable improvements across the organisation since completing the training:
Team-wide Upskilling
Staff feel more skilled and confident in supporting participants.
Improved Participant Support
The team is better positioned to deliver safe, high-quality care aligned with behaviour support plans.
Stronger Compliance Alignment
Training reinforced best-practice approaches and strengthened regulatory compliance.
“The training has upskilled our team to provide improved support for participants.” – Michael
Next Steps
Lavender Co plans to continue investing in ongoing staff development and maintain Team Teach training as part of their commitment to delivering safe, consistent, and person-centred support.
