(SEND) De-escalation ebook

We’ve all been in circumstances at work, and elsewhere, where we have needed to de-escalate a situation to prevent it from becoming more risky or serious; to “calm things down”.

But what did we do and how did we do it? And are there opportunities to improve what we already do to further build our confidence?

The five strategies in this ebook from author Nancy Hooper, can help you make de-escalation more meaningful in your organisation.