Success Story: Ability Care
How Team Teach training improved staff confidence and understanding, enabling them to enhance their support service for individuals with complex needs.
About Ability Care
Ability Care is a not-for-profit disability service provider based in Queensland, Australia.
Their highly-trained staff provide services and support to individuals with complex needs across a number of areas, including supported independent living, community participation, short term accommodation, support coordination and day services.
Benefits of choosing Team Teach
With its emphasis on de-escalation, relationship-building and positive behaviour strategies, Team Teach’s ethos resonated with staff and leaders at Ability Care.
The organisation employs a diverse range of support staff and was looking for an approach that was relatable, realistic and accessible for all.
As Erin Stefan, Regional Director, explains, “Our staff reported that the training was fun and interactive. They said the materials enabled them to better understand their role and decide how to respond in a variety of situations.”
The objective
To enhance support through staff training that works in real-life scenarios and enriches the lives of all service users.
Staff at Ability Care come from a diverse range of backgrounds, so it was vital to find an approach that was easy for all staff to understand and implement in their daily practice.
It was imperative that the training addressed real-life challenges and equipped staff with the confidence, knowledge, skills and understanding to offer effective support, no matter what the situation.
Impact
Ability Care have a committed team united in their desire to provide the best possible outcomes for people with disabilities, and Team Teach training is helping them to achieve this aim.
Staff reported that Team Teach training was fun, accessible and interactive. Supporting materials enabled them to better understand their roles and feel more confident to respond to a range of different situations.
The content covered in training was easy for staff to absorb and put into practice, allowing them to enrich their support provision and make a positive difference for all service users.
